Contact
Axenta is run by a small team, and a person reads every message.
info@theaxenta.com — the fastest way to reach us, and the right address for orders, returns, replacements and anything to do with your 90-day guarantee.
We answer within 1 business day, Monday to Friday. Messages that arrive at the weekend are answered on Monday.
To help us get it right first time, include your order number and, if something is wrong with the product, a photo or a short video.
Postal address
Axenta
30 N Gould St
Sheridan, WY 82801
United States
Please do not send returns to this address without emailing us first: we will tell you whether a return is needed and send you a prepaid label if it is.
Before you write
- Where is my order? Check the tracking link in your shipping email. Tracking can take 24 to 48 hours to start updating.
- Can I change my address? Yes, if the order has not shipped. Email us straight away.
- Something is wrong with my controller. Email us within 90 days of delivery and we will replace it or refund you.
Or use the form below and we will come back to you by email.